Legal
Privacy Policy
Last Updated: April 16, 2026
Introduction
Welcome to TileMoments (“TileMoments,” “we,” “us,” or “our”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use TileMoments.com (the “Site”) and our related services (collectively, the “Services”).
TileMoments provides a platform that allows users to upload personal photos and create customized wall art and home décor products.
Company Information
Julyline Inc.
614 North DuPont Highway, Suite 210
City of Dover, County of Kent, Delaware 19901
United States
Support: support@tilemoments.com
Legal / Privacy: pr@tilemoments.com
Information We Collect
We collect several types of information depending on how you interact with us.
3.1 Information You Provide
- Name
- Email address
- Phone number (if provided)
- Billing and shipping address
- Payment information (processed via third-party providers)
- Uploaded images, photos, and design content
- Customer support messages
3.2 User Content (Photos)
When you upload photos to create products:
- You retain ownership of your images
- We only use them to provide our Services (printing, fulfillment, support)
- We do not sell or license your images to third parties
3.3 Automatically Collected Information
We may automatically collect:
- IP address
- Device type, browser, operating system
- Pages viewed and interactions
- Referral URLs
- Time spent on the Site
3.4 Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Operate and secure the website
- Remember your preferences
- Analyze performance
- Improve user experience
- Deliver marketing and ads (if applicable)
You can control cookies through your browser settings. See our Cookie Policy for more details.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Print and deliver your products
- Provide customer support
- Communicate with you (order updates, service messages)
- Improve our website and services
- Prevent fraud and abuse
- Comply with legal obligations
- Send marketing communications (only where permitted)
Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your data based on:
- Contractual necessity (to fulfill your order)
- Legitimate interests (improving services, fraud prevention)
- Consent (marketing, cookies where required)
- Legal obligations
How We Share Your Information
6.1 Service Providers
We may share your data with:
- Printing and manufacturing partners
- Shipping and logistics providers
- Payment processors
- Cloud hosting providers
- Analytics and marketing platforms
These providers only receive the data necessary to perform their services.
6.2 Legal Requirements
We may disclose your data if required to:
- Comply with law or legal process
- Enforce our Terms
- Protect rights, safety, or property
6.3 Business Transfers
If TileMoments is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.
Data Retention
We retain your information:
- As long as your account is active
- As needed to fulfill orders
- For legal, tax, and compliance purposes
- For dispute resolution and fraud prevention
You may request deletion (see Section 10).
Data Security
We implement reasonable technical and organizational measures to protect your data. However, no system is 100% secure. You use the Services at your own risk.
International Data Transfers
Your information may be transferred and processed in countries outside your residence, including the United States. Where required, we implement safeguards such as:
- Standard Contractual Clauses (SCCs)
- Data processing agreements with vendors
Your Privacy Rights
10.1 GDPR Rights (EU Users)
You have the right to:
- Access your data
- Correct inaccurate data
- Delete your data ("right to be forgotten")
- Restrict processing
- Object to processing
- Data portability
To exercise your rights, contact us at: pr@tilemoments.com
10.2 CCPA / CPRA Rights (California Users)
You have the right to:
- Know what personal data we collect
- Request deletion of your data
- Opt out of the sale of personal data (we do not sell data)
- Non-discrimination for exercising your rights
To make a request, contact: pr@tilemoments.com
Children's Privacy
Our Services are not intended for children under 13. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it.
Third-Party Services
Our Site may include links to third-party websites or services. We are not responsible for their privacy practices.
Marketing Communications
You may receive marketing emails if you opt in or where permitted by law. You can unsubscribe at any time using the link in emails.
Data Deletion Requests
If you would like us to delete your:
- Account
- Uploaded images
- Personal data
You can email: pr@tilemoments.com. We will process your request subject to legal and operational obligations.
Updates to This Policy
We may update this Privacy Policy from time to time. We will post updates on this page and update the “Last Updated” date.
Contact Us
If you have questions about this Privacy Policy:
TileMoments — Julyline Inc.
614 North DuPont Highway, Suite 210
City of Dover, County of Kent, Delaware 19901
📧 Email: pr@tilemoments.com